Bayliner Receives Three 2009 CSI Awards For Excellence in Customer Satisfaction

For the second year in a row, Bayliner proudly announces it is the recipient of three Customer Satisfaction Index (CSI) Awards, presented by the National Marine Manufacturers Association (NMMA), the leading association of the recreational boating industry on July 29, 2009.

This award reflects the dedication our dealer network and Bayliner employees have for providing each of our customers with an easy and fun boating experience. This pursuit and support of the boating dream has made Bayliner one of the world’s most well known and trusted brands in boating for over 50 years.

The NMMA’s Marine Industry CSI program recognizes marine manufacturers whose pursuit of excellence and continuous improvement earns them overwhelming customer support. Bayliner received awards in the following categories: deckboats, sterndrive bowrider boats, and sterndrive cuddy and express boats.

Companies must actively measure customer satisfaction to be considered. Bayliner’s awards reflect an achievement of 90 percent customer satisfaction or higher over the past year—measured independently and based on information provided by all consumers who bought a new Bayliner between April 1, 2008 and March 31, 2009. More than 60,000 consumers participated in 2009 CSI Awards surveys.